Fletcher Library at the West Campus
Strategic Plan
Fiscal Year: 2004-2008 INTRODUCTION
A number of environmental issues affect all of our systems and drive our strategic
efforts to serve our constituents. Those factors bearing the strongest influence
are reflected in four goals by which we will attempt to affect student preparedness,
serve the campus' research agenda, and strengthen the Library as a center supporting
learning and community.
Information competencies instruction and outcomes assessment will continue to be core services as we provide instruction to a growing student body with varying degrees of preparation for academic work. Library users will continue to have high expectations for timely research assistance and easy access to information. Our collections will grow to meet the needs of new and expanding academic and research programs.
In order to support an increasingly growing and diverse user population, as well as new programs, librarians and staff will require continuous learning and skill building and will be called to work on more complex tasks in a broad range of work assignments. Because the costs and organizational impact of technology are ongoing realities, our investment in development, equipment, software, and staff will continue to be a high priority.
GOALS & OBJECTIVES
GOAL A: PREPARE AN INFORMATION COMPETENT GRADUATE.
Supports ASU West Hallmarks, Campus Categories of Learning Outcomes, and Campus Goals I, II, V, VI.
1. Integrate information competency skills and assessment across the curriculum.
Measure: Number and precentage of degree programs impacted.
1.1 Campaign strategy developed by Instruction Council by 6/04.
1.2 Collaborate with faculty to integrate skills and assessment into each existing degree program.
1.4 Collaborate with faculty to integrate skills and assessment into new curricula - MA/MS & Ph.D.
1.5 Increase pedagogy skills among library instruction staff.
2. Embed information competencies in campus-wide student outcomes assessment(s)
across the curriculum.1.2 Collaborate with faculty to integrate skills and assessment into each existing degree program.
Measure: Number and percentage of degree programs impacted.
1.3 Collaborate with learning community teams to integrate skills and assessment
into each learning community.
Measure: Number and percentage of learning communities impacted.
1.4 Collaborate with faculty to integrate skills and assessment into new curricula - MA/MS & Ph.D.
Measures: Description of activities; number and percentage of degree
programs impacted.
1.5 Increase pedagogy skills among library instruction staff.
Measures: Peer evaluations; student evaluations.
1.5.1 Integrate techniques that address diverse learning styles.
1.5.2 Increase skills for librarians in building student outcomes assessment instruments.
1.5.1 Integrate techniques that address diverse learning styles.
1.5.2 Increase skills for librarians in building student outcomes assessment instruments.
Measure: Description of activities.
3. Provide effective and sustainable instruction delivery methods and mechanisms for a larger and more diversified body and curricula.
3.1 Develop electronic tools, web tutorials, etc. as alternatives to face-to-face
instruction for remedial information competency training.
3.2 Provide faculty, student mentors, etc. with tools and methods to integrate information competency into classes.
3.3 Enhance Library Classroom to aid librarians in optimizing instruction.
Measures:Faculty reports of improvement in student products; increase
in electronic tools; increase use of tutorials and associated assessment scores.
3.2 Provide faculty, student mentors, etc. with tools and methods to integrate information competency into classes.
Measure: Increase in number of alternative methods used in specific courses.
3.3 Enhance Library Classroom to aid librarians in optimizing instruction.
Measure: Description of activities.
4. Increase preparedness of incoming students.
Measure: Scores on incoming assessment test.
4.1 Partner with Maricopa County Community College District institutions to
develop a sequential information competency curriculum as part of MCCCD-ASU
Alliance.
4.2 Develop sequential information competency curriculum--high school, community college, ASUW through Learning Connections partnerships.
Measure: Description of activities.
4.2 Develop sequential information competency curriculum--high school, community college, ASUW through Learning Connections partnerships.
Measure: Description of activities.
GOAL B: POSITION AND PROMOTE THE LIBRARY AS A PLACE - PHYSICAL AND VIRTUAL - THAT SUPPORTS TEACHING, LEARNING, CREATIVITY AND COMMUNITY.
Supports ASU West Hallmarks, Campus Categories of Learning Outcomes and Campus Goals IV, VI.
1. Plan for and implement effective utilization of library space to provide a welcoming atmosphere and to meet the needs of the anticipated campus population in 2008.
1.1 Conduct user needs and space analysis and assessment.
1.3 Plan for library addition.
Measure: Description of activities and/or progress.
1.1.1 Optimize classroom for delivery of instruction.
1.1.2 Prioritize use of space for public needs (public work stations, group and individual study space, research, exhibits, events, and community).
1.1.3 Prioritize use of space for staff needs (office and meeting space).
1.2 Renovate existing space. 1.1.2 Prioritize use of space for public needs (public work stations, group and individual study space, research, exhibits, events, and community).
1.1.3 Prioritize use of space for staff needs (office and meeting space).
Measure: Description of activities and/or progress.
1.3 Plan for library addition.
Measure: Description of activities and/or progress.
2. Maximize delivery of unmediated Web-based library services.
2.1 Ensure that virtual space is inviting and useful for diverse users and user
needs.
2.2 Infuse new technology and standards into delivery of web-based information.
2.1.1 Increase customizability of web environment and develop differentiated
basic and advanced research features.
2.1.2 Elevate the aesthetic appeal of the Library website while maintaining/enhancing usability.
2.1.3 Raise the prominence of library information and services related to ethnic, gender, and other diverse qualities of the population.
2.1.4 Develop interactive and unobtrusive tools to assess the Library website.
2.1.5 Investigate development of group interactive and person-to-person virtual environments.
Measures: Number of services that allow for differentiated basic/advanced
interfaces; number/percentage of information lists that are user-customizable;
web statistics indicating use of advanced features; web statistics indicating
use of customizable features.
2.1.2 Elevate the aesthetic appeal of the Library website while maintaining/enhancing usability.
Measures: Description of the redesign activities; user feedback; usability
tests.
2.1.3 Raise the prominence of library information and services related to ethnic, gender, and other diverse qualities of the population.
Measure: Description of web pages that support diversity in the Library.
2.1.4 Develop interactive and unobtrusive tools to assess the Library website.
2.1.5 Investigate development of group interactive and person-to-person virtual environments.
2.2 Infuse new technology and standards into delivery of web-based information.
Measures: Adherence to evolving standards; number and percentage of pages
and files that are compliant with new standards; number of pages delivered dynamically;
percentage of identified services delivered dynamically; description of new
technologies successfully used in web delivery.
2.2.1 Redesign information architecture and matadata schema to meet evolving
standards.
2.2.2 Collaborate with ASU Main to implement Innovative Interfaces* My Millennium** to serve the needs of Fletcher Library users.
2.2.3 Collaborate with ASU Main to implement Scholars Portal to serve the needs of Fletcher Library users.
2.2.2 Collaborate with ASU Main to implement Innovative Interfaces* My Millennium** to serve the needs of Fletcher Library users.
2.2.3 Collaborate with ASU Main to implement Scholars Portal to serve the needs of Fletcher Library users.
3. Prepare a marketing/development
plan to expand revenue streams and strengthen linkages to the community.
3.1 Identify and market nameable library spaces - funds to be used to make changes
to space.
3.2 Develop Director's Library Advisory Board.
3.3 Cultivate private donors.
Measures: Potential spaces identified (ongoing); potential donors identified.
3.2 Develop Director's Library Advisory Board.
3.3 Cultivate private donors.
GOAL C: SUPPORT SCHOLARSHIP THROUGH COLLECTIONS, INFORMATION ACCESS, AND CONTENT MANAGEMENT.
Supports Campus Goals II, III, VI.
1. Increase access to information resources to enrich new and existing academic programs and research.
1.1 Acquire resources that support emerging metropolitan campus identity, diversity,
and social embeddedness.
Measure: Description of activities.
1.1.1 Identify and partner with local and regional resources to support the work
of researchers and students.
1.2 Contribute to raising ASU position in Association of Research Libraries rankings.
Measures: Annual collection growth; increase library support via research
grants, funded chairs, and annual fund-raising.
2. Provide consistent and
user-friendly access to scholarly resources and library services.
2.1 Build/maintain tools to access resources remotely.
2.2 Increase number of resources available remotely.
2.3 Ensure offsite access for all Fletcher Library electronic information.
Measures: User satisfaction data; usability test data.
2.2 Increase number of resources available remotely.
Measures: Percentage of resources available remotely; number of resources
available remotely.
2.3 Ensure offsite access for all Fletcher Library electronic information.
Measure: Percentage of electronic subscriptions available remotely.
3. Assure preservation and access to unique research resources.
3.1 Partner with ASU West departments, centers, etc. on archiving and disseminating
research generated on campus.
3.2 Develop, promote, support, and exploit resources to enable efficiencies of users (faculty) in information access and use. (End user content management) (Tools for research).
3.1.1 Collaborate with ASU Main to develop digital archive for Honors College
theses.
3.1.2 Develop and/or implement digital content management system.
3.1.2 Develop and/or implement digital content management system.
3.2 Develop, promote, support, and exploit resources to enable efficiencies of users (faculty) in information access and use. (End user content management) (Tools for research).
3.2.1 Promote MyMillenium capabilities of III system.
3.2.2 Investigate use of citation management software (ProCite/End-Note) on campus.
3.2.2 Investigate use of citation management software (ProCite/End-Note) on campus.
GOAL D: DEVELOP STAFF TO SERVE A DIVERSE USER POPULATION AND THE ACADEMIC MISSION.
Supports Campus Goals III, IV, VI.
1. Sustain an effective and efficient organization.
1.1 Identify and provide relevant training to enhance staff ability to serve
a diverse population.
1.2 Identify and provide relevant training to enhance technology and service skills.
1.3 Enhance staff ability to manage change.
Measures: Number and types of training provided; user satisfaction feedback.
1.2 Identify and provide relevant training to enhance technology and service skills.
Measure: Number and types of software and other training provided.
1.3 Enhance staff ability to manage change.
Measure: Number and types of training provided.
2. Recruit a staff that
reflects diverse populations beyond mere representation.
2.1 Implement recruitment strategies that increase the diversity of candidates.
2.2 Implement strategies that increase retention of librarians and staff.
Measures: Minority representation in short list of each search beginning
2004; increase in minority representation in library staff.
2.2 Implement strategies that increase retention of librarians and staff.
Measures: Diversity of librarians; success of probationary librarians
achieving Continuing Appointment; diversity of Classified Staff and Service
Professionals.
3. Enhance academic librarianship through professional contributions in support of best practices and advancing knowledge.
3.1 Enhance knowledge in instruction and student outcomes assessment.
3.2 Enhance knowledge in applications of technology.
Measure: Number and impact of projects, presentations, and publications.
3.2 Enhance knowledge in applications of technology.
Measure: Number and impact of projects, presentations, and publications.
4. Promote the library
profession to minority students.
Measure: Report of activities at ASU West, community colleges, high schools.
*Innovative Interfaces, the Library's integrated online system.
** My Millennium - customized user interface within the Library's integrated online system based on patron type. Allows for such functions as saving favorite searches for future use, notification of new acquisitions that match saved Preferred Searches, and patron selection of preference for receipt of notifications.
